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Home Clinics

Healthcare

An AI receptionist for clinics.

The nurse is with a patient and the phone is ringing. Mareta takes over the bookings, the rescheduling and the questions about preparation — and passes an urgent case straight to you.

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The conversation

What a call at 8:15 pm looks like.

You set the order of the questions: existing or new patient, type of examination, doctor, appointment — and the rule for what happens when something sounds urgent.

Incoming call · Tuesday, 8:15 pm

Patient Good evening, I'd like an appointment with Dr Marić.
Mareta Good evening, I'm Mareta, the clinic's AI receptionist. I'd be glad to book you in. Have you been to us before?
Patient I have, last year. I need a follow-up.
Mareta Thank you. For a follow-up Dr Marić has Tuesday at 9:20 am or Thursday at 4:40 pm. Which suits you better?
Patient Thursday afternoon.
Mareta Noted — Thursday at 4:40 pm. I'm sending the confirmation and the preparation instructions by message. If it turns out to be an emergency in the meantime, call again and I'll put you straight through to the on-call number.
The appointment is in the calendar Entered into the doctor's schedule, with the type of examination and the duration you set.
Confirmation and preparation for the patient A message with the appointment and instructions (fasting, documents, test results) — fewer no-shows.
Urgent cases are passed on at once When the conversation points to an emergency, Mareta does not book — it transfers to the number you specified.

What you get

A clinic that answers even when it's full.

Every call gets an answer

The second call at the same moment too, and the one while the nurse is in the examination room. The patient isn't listening to it ring and isn't looking for another clinic.

Booking around the clock

Appointments get made in the evening and at weekends, when people actually sort out their commitments. In the morning you find a full schedule, not a list of missed calls.

A waiting room without the phone

The nurse interrupts her work with a patient less often, because routine bookings and questions about preparation never reach the handset.

The telephony is powered by VoIPBON — the in-house telecom platform of INFO NETWORK, a Croatian operator since 2008.

Data and regulations

A healthcare setting calls for stricter rules. We work by them.

The voice is processed in Croatia The recording, transcript and summary of the conversation stay in our environment in Croatia — they do not leave the EU.
The smallest necessary set of data An appointment needs a name, a contact, the type of examination and the doctor. A description of symptoms is logged as a message to the staff — with no assessment and no conclusions.
Processing agreement and retention periods The clinic is the controller, we are the processor. Retention periods for recordings and transcripts are agreed before we go live.
ISO/IEC 27001 and ISO 9001 Certified information security and quality management systems (DNV), with access control over recordings.
The patient knows they are talking to an AI Mareta introduces itself at the start of the conversation — an obligation under the EU AI Act and a matter of trust in healthcare.
No medical advice Mareta does not assess symptoms and does not give advice. It books, explains the preparation and passes the call to your staff.

Demo

Hear how your clinic sounds at 8:15 pm.

Leave your details and we'll get back to you with a demo number you can call from any phone — with the patient booking script.

  1. 1Leave your email and a contact.
  2. 2You get a demo number and the script for clinics.
  3. 3You call and go through the conversation as a patient.

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