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Home Auto repair shops

Repair shops and workshops

An AI receptionist for auto repair shops.

Your hands are in the engine and the phone is ringing at the counter. Mareta takes the registration, the model and the description of the fault, books the appointment and sends you everything you need for the job sheet.

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The conversation

What a call at 7:40 am, before opening, looks like.

Registration, vehicle, description of the problem, appointment — the questions come in the order you fill in the intake form anyway.

Incoming call · Wednesday, 7:40 am

Client Good morning, my car judders at idle, I'd need an appointment.
Mareta Good morning, I'm Mareta, the workshop's AI receptionist. We'll sort that out — could you give me the vehicle registration?
Client PU 123 AB.
Mareta Thank you. We have you on record — a Golf 1.6 TDI, last serviced in March. Does it judder all the time or only while the engine is cold?
Client Mostly in the morning, while it's cold.
Mareta I've noted that down. The first free slot for diagnostics is Friday at 8:00 am, and we also have Monday at 7:30 am. Which works for you?
Client Friday.
Mareta The appointment is booked — Friday at 8:00 am. I'm sending the confirmation by message, and your description of the fault goes to the mechanic with the job sheet. If it gets worse in the meantime, call the same number.
The appointment is in the schedule With the time you set aside for diagnostics — no overlap with bigger jobs.
The job sheet details are ready Vehicle, client, symptom and the conditions it appears under — the mechanic knows what to look for before lifting the bonnet.
The client has a confirmation A message with the appointment and what to bring — less confusion about the day and the time.

What you get

A counter that works even when the crew is under the lift.

Every call gets an answer

Nobody breaks off a job to pick up, and the client doesn't give up after the fifth ring and call the shop further down the road.

Appointments around the clock

Faults get noticed in the evening and at weekends. Mareta books the appointment there and then, so on Monday you start with a full schedule.

Less idle time at intake

The vehicle details and the description of the fault arrive the same day, properly written down — no deciphering notes and no calling the client back.

The telephony is powered by VoIPBON — the in-house telecom platform of INFO NETWORK, a Croatian operator since 2008.

Data and regulations

Client and vehicle data stays at home.

Processed in Croatia Recordings, transcripts and vehicle data stay in our environment in Croatia.
ISO/IEC 27001 and ISO 9001 Certified information security and quality management systems (DNV).
GDPR The registration and contact details are used for the appointment and notifications, with agreed retention periods.
The client knows they are talking to an AI Mareta introduces itself at the start of the conversation — an obligation under the EU AI Act and our own standard.

Demo

Call in and book a vehicle for service.

Leave your details and we'll get back to you with a demo number you can call from any phone — with the service booking script.

  1. 1Leave your email and a contact.
  2. 2You get a demo number and the script for auto repair shops.
  3. 3You call and book a vehicle in as a client.

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